Ufools at Ufone

Happiest moments in life come for free, but then if you are calling up a mobile service provider’s customer service (Ufone for that matter), it probably is not done in a happy mood. Most of the times, it’s going to be a connectivity issue; balance loss reporting or a complaint about some SMS addict junkie asking you to send codes to win prizes.

Well, for the unhappy situations when the customer ‘has’ to call their call centre, Ufone has decided to charge a handsome amount of Rs.0.50 + tax. Ufone claims:

Dear Customer, To ensure swift response at call centre, from 1st of November all calls made on 333 are being charged @ 50 paisas + tax per call. Thanks

Well, this might seem as a decent excuse however, considering their parent company, PTCL’s now infamous Pakistan Package activation scam, this looks like another way of exploiting customers and depriving them of their well earned resources

10 Comments so far

  1. A for [pine]Apple (unregistered) on February 1st, 2008 @ 1:49 pm

    OH god … thats bad.

    I hate them cutting off 0.80 rs when you want to check your balance.

    get some life, No?


  2. X --- (unregistered) on February 1st, 2008 @ 2:01 pm

    Just a correction Hassan,

    Mobilink initiated this "charge for customer service" part.

    Ufone followed suit about 3 months after Mobilink.
    Mobilink has a notorious history in billing issues too btw.


  3. A for [pine]Apple (unregistered) on February 1st, 2008 @ 3:22 pm

    Really Mobilink charge for calling them … Good GOD – I never knew ://


  4. V (unregistered) on February 1st, 2008 @ 4:58 pm

    @A4P: They had done away with that balance checking charges last year, no?


  5. Bilal Rashid (unregistered) on February 1st, 2008 @ 7:45 pm

    so does warid .. call is charged at 50 paisa plus tax … all companies are doing it now ..


  6. Hasan Mubarak (unregistered) on February 2nd, 2008 @ 8:21 pm

    I’m told, Telenor is still free…


  7. A for [pne] Apple (unregistered) on February 2nd, 2008 @ 8:50 pm

    Mobilink does not charge even a paisa for call cost checking :D


  8. Faisal (unregistered) on February 4th, 2008 @ 11:11 pm

    It’s 50 paisas man…what’s wrong with you??
    Its only to discourage people who call without any real reason and burden the network. We whine too much as a nation. ‘Depriving them of their well-earned resources’
    I really don’t know what to say :P
    I mean, i know we’re big misers…but u take the idea to a new level… haha


  9. V (unregistered) on February 5th, 2008 @ 6:31 pm

    ^ I kinda agree with Faisal.

    Cap’n = kunjoos! :P
    Where is our treat? ;)


  10. MK (unregistered) on February 9th, 2008 @ 3:42 am

    @Faisal: You seem to know a bit too much about peoples’ ‘hard earned resources’.No?
    Generally it is considered that the service charges that we pay for any service include the cost of calling up the company when we need any assistance with their product. therefore companies keep their helplines free of charge. If more people are calling then they should increase the capacity of their support staff not that they start charging you extra money for the service that has already been paid off by the customers.
    Also an increased burden on call centers tells us one thing about the quality of service these companies provide us…pathetic.
    If there is a problem with your service then your customer will call you up. If there is a lot wrong with your service then obviously lot of customers will call you. So you do not charge them for complaining.
    This is a dictatorial business model that unfortunately has become part of us.



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