Fed up with LESCO!-Are you?

For those not in Lahore, Pakistan today–something special happened–it rained. Correction, it rained like cats and dogs today.  We loved it–as it was a welcome change from the oh-so-muggy weather we have been dealing with.  Raindrops splashed down with comet-like intensity–washing away every particle of summer dust that had settled on the city’s greenery.

However, the prolonged loadshedding schedule and additional outages ensured that Lahoris came  back down to earth.

Lets take for example the community I reside in–where on average we experience ‘schedule loadshedding’ for 10 hours a day. This translates into not having electricity in our homes about every hour or so–throughout the day–without consideration for weekdays or weekends.

With such a situation, all our basic electrical appliances have either died or been sent to the local repairman. List includes the washing machine, refrigerator, microwave, so and so forth. This is ridiculous, to say the least.

In the wake of this major rainfall today in the city, our local trusty LESCO bunch added another hour of loadshedding. Yes, ADDED!  When we called to ask whether this was due to a fault in the local grid network, a rather disgruntled LESCO employee said that an hour had been officially added to the schedule–and that we will probably face another increase in our monthly electricity bills–as well!  When we expressed our disapproval, he said that the higher-ups are the ones making the call and that the location he went home to often did not get electricity for 8 straight hours!

Navigating our way through the LESCO complaints directory, we got through another LESCO employee–this time a bit higher up in the pecking order.  According to LESCO employee number two, the higher ups believe that there are not any complaints and that people are okay with the current situation of power supply (wow that is an ironic phrase–’power supply’). 

Umm, Lahoris, are we OK with what is going on? Are we OK with our hard earned money going down the drain every month–when we pay for a service that we barely recieve?  Are we OK with spending hours listening to whirring generators/ups ?

I doubt that.  But what I think the problem is that somehow, the complaints are not getting through. Is there not enough media coverage? Possibly. Is there not enough public outcry? No, people are making their point.

 I know this sentiment is not new, nor is the situation unfamiliar to those residing in Pakistan–but the point being, something must be done.

My recommendation:

Call the SDOs, the XENs  responsible for the electricity supply in your neighborhood. Here is the LESCO website link

Keep tab of the scheduled loadshedding–everytime unscheduled loadshedding takes place, try to lodge a formal written complaint.

Get the neighbors involved–have them do the same.

Communicate your plight, your problem, your discomfort with the current electricity loadshedding schedule. Write an email, a letter to the editor, or to a member of the provincial assembly.  I am sure there are those of you who have family members relying on vital life support machines, or even breathing aids such as nebulizers–all which are run by electricity.

If you have more ideas, please share with us in the comments section.

Remember, this an essential service that you are paying for and that you deserve customer service.

3 Comments so far

  1. Asim.Net.Pk (asim) on August 12th, 2009 @ 9:08 pm

    When i was in lahore, it usually happen that when its raining the LESCO
    shut down lights sometimes and that time reason was some tree fell or
    wires breakdown etc. At the moment Pakistan faces the worset loadshedding. Yes, i agree people dont complaint sometime and often when
    you are calling them especially when light is not there, they never pick
    up phone calls but if you go to their office, same old style of mind to do
    things slowly and by getting money to do it. People who deal with LESCO
    guys daily knows that they are quiet hard headed, unless you dont complaint
    to senior guy they dont bother to move.

    I do freelance via web and i came across odesk.com where an indian guy
    commented that in pakistan loadshedding is very common and people cant
    complete their work on it so do not give work to Pakistanis. Light is
    most common necessarity of life nowadays and Pakistan is being pushed
    back by not giving electricity to common people in developing cities of
    pakistan.

    I come to know that some guy in lahore, introduced a system near canal
    that electricity can be generated by a simple water pump and same goes
    for wind towers etc, people can make things happen but there are people
    who dont want the nation to relax and made them busy in daily loadshedding problems.


  2. Hasan Mubarak (hasanmubarak) on August 13th, 2009 @ 4:13 pm

    I agree to the point that scheduled loadshedding is still better than unscheduled breakdowns. Yes, we should make a point about lodging complaints at the highest possible level whenever a violation of the schedule takes place


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